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For documentation on JAM, click here

Latest KnowledgeBase Articles for JEM eCommerce Manager:

Fri, Mar 12 2010 09:20:27 AM how to require users to purchase a membership product instead of registering for free
if you want users to be redirected to the membership product that you
want users to purchase instead of registering for free, you can edit the
/system/application/config/config.php…
Tue, Mar 09 2010 01:03:30 AM Setting up www.domain.com/username affiliate links
To setup www.domain.com/username affiliate links, follow these steps:
  1. Open up /system/application/config/routes.php
  2. for the following line, change it from:

    define('AFFILIATE_ROUTE', 'affiliates');
    $route[AFFILIATE_ROUTE.'/:any'] = "refer/id/$1";

    to:

    define('AFFILIATE_ROUTE', '');
Sun, Mar 07 2010 04:47:46 AM how do I change the database information for JEM?
To change the database info in JEM, you must follow these steps:
  1. Open up /system/application/config/database.php
  2. In that file, it will list the database information.
  3. You must make sure that the database information you…
Tue, Mar 02 2010 07:50:31 AM How To Hide the Register Link
To hide the register or login link on the top of the page, you can use custom CSS.

Click on Design > Site Layout > Custom CSS

Add…
Tue, Mar 02 2010 05:52:32 AM JEM won't accept the license key. The field just keeps coming back blank
this is usually an issue with your web host having "suhosin" enabled.

If your web host has suhosin enabled, you will need to have…
Mon, Mar 01 2010 09:50:39 AM How Does Recurring Memberships Work?
In JEM, you can create different memberships that can charge users on a recurring payment option.  You can create weekly, monthly, or annual pricing options. 

When the next interval for…
Thu, Feb 25 2010 07:18:59 AM Viewing Monthly and Yearly Tracking Stats
To view monthly and yearly tracking statistics.
1. Go to >> Marketing > Ad Trackers


2. Select the tracker on the list and click
Thu, Feb 25 2010 07:18:59 AM Viewing Ad Tracker Referring Websites
To view your Ad tracker's referring sites.

1. Go to >> Marketing > Ad Trackers

2. Select the tracker on the list and click  to…
Thu, Feb 25 2010 07:18:58 AM Getting an Ad Tracker URL
To get the Ad Tracker URL
1. Go to >> Marketing > Ad Trackers
2. Select the tracker on the list and click to see the tracker code.
3.…
Thu, Feb 25 2010 05:42:34 AM Enabling Member Dashboard Icons
If you want to enable or disable some of the members area dashboard icons, follow these steps:
  1. Click on Settings > Global
    Configuration > Content > Members…
Thu, Feb 25 2010 05:42:34 AM Send Status Updates to all of your Social Networking Sites with JEM

If you want to post status updates to facebook, twitter, linkedin and other social networking sites when you publish a new blog entry, you can use Ping.fm.

Ping.fm is…

Thu, Feb 25 2010 05:42:34 AM Enabling Facebook Share and TweetMeme Retweets
If you want to show the facebook share and tweetmeme retweet icons on your blog entries, just enable it using the following:
  1. Click on Settings > Global Configuration >…
Thu, Feb 25 2010 05:17:24 AM Linking Directly to Product Pages for Affiliates
If you want your affiliates to be able to link directly to any of your products for promotion, follow these steps:
  1. Click on Settings  > Global
    Configuration…
Thu, Feb 25 2010 05:17:24 AM Setting a Lifetime Referral and Lifetime Commissions
JEM allows you to set a lifetime sponsor for customers.  What this means is that affiliates who refer a customer once, will be able to generate repeat commissions from that…
Thu, Feb 25 2010 05:06:40 AM Affiliate Link Types
JEM supports 3 different affiliate link types:
  1. Regular Links - links resemble the following:

    http://www.domain.com/affiliates/username



    Users that click on that link will be sent directly to your home page.

Thu, Feb 25 2010 05:06:40 AM Pay commissions on a per product basis
To pay commissions on a per product basis, follow these steps:
  1. Click on Settings  > Global
    Configuration > Marketing  > Affiliate Marketing
    Tab
  2. On the pay…
Thu, Feb 25 2010 05:06:40 AM Changing the Admin Popup Windows
If you want to change the popover functionality in JEM, you can disable it and use regular popup windows instead. To do that, follow these steps:
  1. Click on Settings …
Thu, Feb 25 2010 04:54:52 AM Require Terms of Service on Checkout
If you want to require users to agree to your terms of service and conditions, you can enable that option by following these steps:
  1. Click on Settings > Global…
Thu, Feb 25 2010 04:54:52 AM editing the tell-a-friend code
To change the tell-a-friend code to a different script, follow these steps:

  1. click on Settings > Global
    Configuration > Store > Product Settings
  2. Scroll down to…
Thu, Feb 25 2010 04:54:52 AM Setting the Number of Products Per Page
To change the default number of products per page, follow these steps:
  1. click on Settings > Global Configuration > Store > Product Settings
  2. Enter a number for the Read More

Watch Online Video Tutorials

If you'd like to watch more video tutorials on installation and setup, configuration and administration of JEM, you can view them via our Youtube Channel

Latest Video Tutorials

Separating Customers from Affiliates in JEM
This tutorial will show you how to setup JEM so that your customers are not automatically registered as affiliates in JEM and vice versa
Setting Up Product Attributes in JEM
Shows you how to add product attribute options in JEM for use with your products
Adding Admins in JEM
a Short Tutorial on how to add an administrator in JEM
Managing Newsletters and Mailing Lists in JEM
Learn how to manage your newsletters, mailing lists and send automatic follow up emails using JEM. http://www.jrox.com
The JEM Template Override System
Brief Overview of the JEM Template Override System for Customizing Template Areas in JEM. Visit us at http://www.jrox.com
Selling Physical Products in JEM
This video will show you just how easy it is to add physical products to your JEM online store. Download JEM for free at http://www.jrox.com
Setting Up Memberships in JEM
This video will show you how to sell memberships in JEM as well as protect your folders for members. Download JEM for free at http://www.jrox.com
Selling Digital Products in JEM
How you can quickly add a digital or downloadable product in JEM. You can download JEM for free at http://www.jrox.com
Editing Your Website Home Page
This tutorial shows you just how easy it is to edit your home page in JEM. http://www.jrox.com
Creating Web Pages in JEM
Creating Custom Web Pages in JEM. You don't need to know HTML to create a web page. http://www.jrox.com
Website Themes in JEM
This tutorial shows you how easy it is to change website themes in JEM. http://www.jrox.com
Tutorial on Installing JEM Using the JEM Installer
This is a brief tutorial on how to install JEM using the free JEM installer. You can download it for free at: http://www.jrox.com
Creating a MySQL Database in cPanel
Creating a MySQL Database in cPanel http://www.jrox.com
installing JEM using manual installation files
this video shows how you can install JEM using the manual installation files by uploading it to your site via FTP.

For More Videos, visit our Youtube Channel

Customer Help Desk - Current Customers

If you are a licensed user or web hosting customer and have not found your answers via the other methods, you may submit your technical support questions via the help desk.If you are using the free versions of our software, please submit your issues or questions to the community forum

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