Built-In Customer Support System

  • Use JEM's Built-In Help Desk System to Provide Customer Support
  • Users can Quickly Submit Tickets via the Member's Area
  • Setup Unlimited Support Categories for Better Organization
  • Automatically Add Responses to the FAQ section

Easily Support Customers with JEM's Built-In Help Desk and Ticketing System
Built-In Help Desk

With JEM, you'll automatically have a built-in help desk and ticketing system that you can use to provide fast and efficient support to your users.

 

Attachment Support

Allow your users to attach specific file types to their tickets for better support and reference.
Unlimited Support Categories

Create unlimited support categories for better organization and support assignments

 

Assign Tickets to Different Technicians

You can easily assign helpdesk tickets to different admins for support right through the support interface.
Automatic Alert System

The help desk system automatically sends email alerts to admins when a user submits or responds to a ticket. Alternatively, users get an email alert whenever an admin responds to their issue.

 

Auto Close Inactive Tickets

Automatically close inactive tickets after a certain amount of days. This is great for keeping your help desk organized.